Fair Trade Coffee Company

The Fair Trade Coffee Company

Est. 2001

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Customer Service

The Fair Trade Coffee Company | Flavor + Social Awareness / Customer Service

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Customer Service
September 20, 2018

GENERAL Fair Trade Coffee Company and our software publisher respect the privacy of every individual who visits our website. This Privacy Statement outlines the information we will collect and how we will use that information. This Statement will also instruct you on what to do if you do not want your personal information collected when you visit our website.   PERSONAL INFORMATION The Fair Trade Coffee Company will not collect your name, address, telephone number, or email address unless you provide it to us...

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Customer Service
September 20, 2018

DAMAGED OR DEFECTIVE ITEMS If you receive your coffee opened or damaged, please refuse delivery of the merchandise, then contact us at (800) 909-9807 to report the problem. We will get your coffee delivered to you in good condition. If after accepting delivery, you realize you have received a damaged or defective product, please contact us immediately at (800) 909-9807 or [email protected] We will send you a replacement or issue you a refund once the returned item reaches us. We will not charge you...

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Customer Service
June 26, 2018

You Can Trust Us Trusting a company that you cannot see or physically reach can feel uncertain to some Internet visitors. The Fair Trade Coffee Company wants you to know that we are a mail order company that has been producing quality coffee before the Internet existed. The Fair Trade Coffee Company want you to feel comfortable ordering from us over the web, by phone, fax or mail, whichever suits your lifestyle and your comfort level. When You Receive Your Order The...

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Customer Service
June 26, 2018

Sales tax for orders shipped within New Jersey will appear on your online order and they are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Internet Tax Freedom Act (ITFA). The Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not, as some have asserted, preclude sales and use taxes on any and all commerce conducted over...

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Customer Service
June 26, 2018

Returning and Refunds Coffee is perishable and cannot be returned for any reason. If you have a problem with the coffee you received, call us and we’ll work something out.   Coffee of the Month Subscriptions are non-refundable once the first shipment is sent. However, these subscriptions are customizable. The recipient will be sent a questionnaire with the first installment to customize the subscription. If there is any problem going forward, call us and we’ll work something out.   Damaged or defective merchandise will be...

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Customer Service
June 26, 2018

All of your personal information is confidential. The Fair Trade Coffee Company do not rent, sell or exchange email addresses. When you place an order with Fair Trade Coffee Company we collect your name, address, telephone number, credit card information and your email address. The Fair Trade Coffee Company use this information to fulfill your order and to communicate with you about your order. Placing an order will automatically set up your account with Fair Trade Coffee Company. Ordering Online and Receiving...

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Customer Service
June 26, 2018

By using this web site you are indicating that you are aware of and agreeing to the  following terms and conditions: Personal Information The Fair Trade Coffee Company will not collect your name, address, telephone number, or email address unless you provide it to us voluntarily. In addition, we may attempt to collect such information if we believe your use of this website violates any laws. If you do not want this information collected, please do not submit it to us. In addition, we...

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Customer Service
June 26, 2018

Your use and access to this website is subject to the following terms and conditions and all applicable laws. By viewing or using this website you agree to be bound by these terms, conditions and laws. Usage You may browse this website for personal entertainment and information only. fairtradecoffee.org grants to you a non-exclusive license (terminable by either you or fairtradecoffee.org at any time) to download one copy of this website on a single computer for your non-commercial or personal use only....

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Customer Service
June 26, 2018

Accepted Currencies U.S. funds only. Countries We Ship To Fair Trade Coffee Company delivers to all states and territories of the United States and all provinces of Canada. Our Delivery Carriers USPS Priority Mail Orders shipped outside the continental United States (U.S. territories listed below) will be shipped via USPS Priority Mail. Shipments to Canada, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam/Guahan, Federated States of Micronesia, Northern Mariana Islands and APO’s/FPO’s (New York and New Jersey zip codes only) must have the same...

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Customer Service
June 26, 2018

If you’re not sure how to get started, or if you just want an overview of how shopping on our site works, please follow the simple steps outlined below. You’ll be shopping online in no time! To start shopping, choose the category or product you wish to browse and click on it. Thumbnail photo or written subcategory names will appear. Click on a subcategory or photo to browse or shop. Following the above instructions, you can browse through all...