Your Satisfaction Guaranteed!
You Can Trust Us
Trusting a company that you cannot see or physically reach can feel uncertain to some Internet visitors. The Fair Trade Coffee Company wants you to know that we are a mail order company that has been producing quality coffee before the Internet existed. The Fair Trade Coffee Company want you to feel comfortable ordering from us over the web, by phone, fax or mail, whichever suits your lifestyle and your comfort level.
When You Receive Your Order
The Fair Trade Coffee Company hopes you’re happy. Rest assured. We stand behind our coffees 100%.Please check your order and if you have any concerns, give us a call at (800) 909-9807 or email us at[email protected].
Our Guarantee is Very Straightforward
If, within one week you decide that the coffee is not what you expected, or you would like a different kind, please notify us or simply return the enitre pound(s) of coffee — and you’ll receive a complete and courteous refund or exchange in a timely manner.
Why The Fair Trade Coffee Company Do This
Quite simply, our coffees are of a superior quality and we are so sure you will love them, that we confidently make this guarentee to you.
Much of our business comes from return customers. The Fair Trade Coffee Company rely on it. Our Satisfaction Guarantee is one way we offer you the opportunity to try us out and, in anticipation, turn you into one of our many satisfied customers. It also guarantees that you will constantly get the product you expect — or else you’ll get a refund!
You Have the Last Word
Please remember, YOU have the last word and we guarantee to value your choice… NO EXCUSES NECESSARY! And if you request to return your purchase, we’ll do it with a light heart and a courteous tone!